Docs / AI Training / Uploading Documents
Uploading Documents
The Docket AI learns from documents you provide. The more relevant content you upload, the better it performs when answering tickets, scoring applications, and responding in your AI channel.
Uploading via the dashboard
- Go to Dashboard > AI Center > Knowledge Base
- Click Upload Document
- Choose a file — supported formats:
.txt,.pdf,.docx— or paste content directly into the text area - Give the document a short name for easy reference (e.g. "Server Rules", "Penal Code", "EMS SOP")
- Click Train and wait 30–90 seconds for processing
The document status changes from Processing to Trained when ready. The AI uses it immediately.
Uploading via bot command
For quick uploads without opening the dashboard, staff can use the bot commands directly in Discord:
/ticket setrules /ticket adddoc name:Penal Code
/ticket setrules opens a modal where you paste your server rules. /ticket adddoc opens a modal for any other document. Both save to your AI knowledge base immediately.
Document size limits
Each document can be up to 4,000 characters when added via bot command, or up to 500KB when uploaded as a file from the dashboard. For very long documents (e.g. a 40-page penal code), split them into logical sections — "Penal Code — Traffic Offenses", "Penal Code — Criminal Offenses" — for better AI accuracy.
Keeping documents up to date
When your rules change, update the relevant document rather than adding a new one alongside the old one. Conflicting documents confuse the AI and produce inconsistent answers. To update a document, delete the old version from the knowledge base and upload the new one.
After updating, allow 1-2 minutes for the AI to re-process before testing.